Triangle Apartment Connection624 Holly Springs Road, Suite 339 Holly Springs, NC 27540(919) 557-6400

New Account Set Up

1.  How do I request my newsletter?

Click the "Start My Service" button in the menu at the top of this page to set up a new account.  Once you provide your basic information, you will be contacted by a design specialist and sent a design packet so we can create your newsletter template.

2.  I would like to sign up multiple communities/agents.  Is there a discount?

Yes!  If you are signing up more than 5 communities/agents at one time, each account will receive 20% off of the monthly rate. (note: cannot be combined with promotional discounts)

3.  How quickly will my newsletter be published?

If you place your order before the 15th of the current month, your newsletter can be published for the current month. Single community newsletter orders are typically published within 1-3 business days.  Multiple newsletter orders may take a bit longer than usual depending on the size of the order.  If you place your order after the 15th of the current month, your newsletter will be published with the next month's publication.

4.  Do I have to pay when I place my order? 

No, we will be happy to begin designing your newsletter immediately and send you an invoice. 

5.  What information do you need from me?

To get started, we'll send you a brief New Account Set Up form for you to complete to help us create the base information for your template.  You'll also send us photos, links and anything else you'd like included in your newsletter base.

About the Newsletters

1.  When is my newsletter published/emailed?

Newsletters are published/emailed between the 25th of the month prior to the publication month and the 1st of the publication month.

2.  When do I submit information for my newsletter?

Content and changes for new publication months are requested by the 15th of the month prior to the publication month.  While there are no late fees for late submissions, content that is received after the 15th is not guaranteed to be published during the normal publication time. 

3.  How do I submit content for my newsletter?

Content and changes can be submitted conveniently on our website here.

4.  Can I change the design of my layout?

Designs can be changed without any additional charge every 3 months if desired.  You may change your design more frequently if you desire with a $20 Layout Change Fee.

5.  How do I share my internet newsletter with my readers?

You will be given a unique URL that you can share with whomever you like.  You can give it directly to your readers and/or include a link on your social networking pages, website or even in  your email signature.  It's also helpful to send an email out to your contact list each month when your newsletter is published letting them know it's available to be viewed.

6.  Can I print my newsletter?

Yes!  We have a printable option for our internet newsletters for a low monthly fee of $10 that will allow your newsletter to be printed in a simple, 2 page PDF format.  This is a great way for you to share your newsletter with clients who don't use the internet (gasp!) as well as with prospects and in your outreach marketing campaign. 

7.  Can I view past newsletters?

Yes!  We have an archive optioin that will provide links to your last 12 issues on your current issue.  This allows readers to go back to read old newsletters in case they missed them and it allows you to review your prior issues so you don't repeat yourself!  This option is available for a low monthly fee of $5.

8.  Can I make changes to my newsletter once it's been published?

Absolutely.  Changes can be made at anytime during the month up until your new content is submitted.  They can be emailed to info@triangleapartmentconnection.com.

Billing & Account Information

1.  When will I be invoiced?

Invoices are assessed on the 1st of every month for the next publication month.  They are due on the 30th prior to publication.  Any account that is delinquent on the 30th will not be published until their account is brought up to date.

2.  What will my first invoice include?

Your first invoice will be larger than normal as it will include your $35 set up fee, a prorated amount for the current month's services and a full amount for the next publication month's charges.

3.  Do I have to sign a contract?

No, we do not require lengthy contracts for our services.  All we ask is that you please provide us with a 30 day notice should you wish to cancel your newsletter.

4.  How can I make my payment?

Payment can be made by check or credit card.

You've got questions...we've got answers!  You can review several of the most commonly asked questions about our service below.

If you still have a question that wasn't addressed, please feel free to email us at info@mynewsletterconnection.com.