Do you have a question about our services? Please browse through our list of frequently asked questions. If you have a question that is not addressed here, please feel free to email us at info@mynewsletterconnection.com or give us a call at (919) 557-6400.
New Account Set Up
1. How do I request my newsletter?
Click the "Order Now" button in the menu at the side of this page to set up a new account. Once you provide your basic information, you will be contacted by a design specialist and sent a design packet so we can create your newsletter template.
2. I would like to sign up multiple communities/agents. Is there a discount?
Yes! If you are signing up more than 5 communities/agents at one time, each account will receive 20% off of the base monthly rate. (note: cannot be combined with promotional discounts)
3. How quickly will my newsletter be published?
If you place your order before the 15th of the current month, your newsletter can be published for the current month. Single community newsletter orders are typically published within 1-3 business days. Multiple newsletter orders may take a bit longer than usual depending on the size of the order. If you place your order after the 15th of the current month, your newsletter will be published with the next month's publication or when requested.
4. Do I have to pay when I place my order?
No, we will be happy to begin designing your newsletter immediately and send you an invoice.
5. What information do you need from me?
To get started, we'll send you a brief New Account Set Up form for you to complete to help us create the base information for your template. You'll also send us photos, links and anything else you'd like included in your newsletter base.
About the Newsletters
1. When is my newsletter published/emailed?
Our content submission deadline is the 15th of every month. If you subscribe to an online newsletter, your newsletter will be published between the 25th and the 1st of each month if you meet the deadline and by the 5th if you don't meet the deadline. If you subscribe to our print newsletters, your newsletter will be published and emailed to you between the 20th and the 25th if you meet the deadline and between the 25th and the 1st if you don't meet the deadline.
2. When do I submit information for my newsletter?
Content and changes for new publication months are requested by the 15th of the month prior to the publication month. While there are no late fees for late submissions, content that is received after the 15th is not guaranteed to be published during the normal publication time.
3. How do I submit content for my newsletter?
Content and changes can be submitted conveniently on our website.
4. Can I change the design of my layout?
Designs can be changed without any additional charge every 3 months if desired. You may change your design more frequently if you desire with a $20 Layout Change Fee.
5. How do I share my online newsletter with my readers?
You will be given a unique URL that you can share with whomever you like. You can give it directly to your readers and/or include a link on your social networking pages, website or even in your email signature. It's also helpful to send an email out to your contact list each month when your newsletter is published letting them know it's available to be viewed. We do have a promotional packet designed to help apartment communities promote their online newsletters to gain initial readership. Please email us at info@mynewsletterconnection.com if you'd like one sent to your community.
6. Can I print my online newsletter?
Yes! We have a printable option for our internet newsletters for a low monthly fee of $10 that will allow your newsletter to be printed in a simple, 2 page PDF format. This is a great way for you to share your newsletter with clients who don't use the internet (gasp!) as well as with prospects and in your outreach marketing campaign.
7. Can I view past newsletters?
Yes! We have an archive option that will provide links to your last 12 issues on your current issue. This allows readers to go back to read old newsletters in case they missed them and it allows you to review your prior issues so you don't repeat yourself! This option is available for a low monthly fee of $5.
8. Can I make changes to my newsletter once it's been published?
Absolutely. Changes can be made at any time during the month up until your new content is submitted. They can be made right on our website or by emailing info@mynewsletterconnection.com.
Billing & Account Information
1. When will I be invoiced?
Invoices are processed on the 1st of every month for the next publication month. They are due on the 30th prior to publication. Any account that is delinquent on the 30th will not be published until their account is brought up to date.
2. What will my first invoice include?
Your first invoice will be larger than normal as it will include your $35 set up fee, a prorated amount for the current month's services and a full amount for the next publication month's charges.
3. Do I have to sign a contract?
No, we do not require lengthy contracts for our services. All we ask is that you please provide us with a 30 day notice should you wish to cancel your newsletter.
4. How can I make my payment?
Payment can be made by check or credit card.
